Council Post: Leveraging AI And NLP For Automated Resolution Of Tasks

By Forbes - 2021-03-03
Pat Calhoun, a visionary leader focused on UX and adoption, is the CEO and Founder of Espressive, transforming enterprise self-help with AI. In HR, it is quite common for customers to leverage their virtual support agent as a front end to the HCM system (e.g., Workday). It could be a programmed response, a link to a knowledge article or automation. While virtual support agents were initially focused on maximizing the deflection of help desk tickets, the shift today is expanding beyond automated incident resolution.

 

Topics

  1. Management (0.24)
  2. NLP (0.18)
  3. UX (0.08)

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