How to Handle Dominating Participants in UX Workshops: 3 Tactics

By Nielsen Norman Group - 2021-02-24

Description

Facilitators can use 3 ascending levels of intervention tactics to maintain positive momentum in groups with participants who monopolize activities and limit diversity of perspectives.

Summary

Dominating workshop participants are those who, for a variety of reasons, seek to take control of the workshop by monopolizing conversations or activities, so that their own ideas are at the center of the group’s focus.
( When dominating participants make off-topic contributions, the facilitator can point to the group purpose, using it as a tool to redirect conversation and keep participants on track.
Parking Lot A parking lotis a place to capture comments, topics, or questions that are not related to the group purpose.
however, often simple intervention methods like the ones described in this article can go a long way in salvaging the group dynamic and maintaining positive momentum.

Topics

Management (0.21)
UX (0.14)
Backend (0.03)

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