Description
James Fairweather, Chief Innovation Officer for Pitney Bowes, explains how focusing on the broad adoption of a critical technology and pattern of development enabled the 100-year-old company to reshap ...
Summary
- James Fairweather, Chief Innovation Officer for Pitney Bowes, explains how focusing on the broad adoption of a critical technology and pattern of development enabled the 100-year-old company to reshape the way it works and the way it helps clients succeed.
- API-led development has changed the way we operate.
- As part of the change management, we moved to interoperating teams and created a campaign of cross-organizational "micro celebrations" throughout our transformation journey to highlight our victories and publish statistics on our progress.
- API management has reshaped both the way we work, and the way we help our clients—from small businesses, enterprises, and retailers to large marketplaces—succeed in the increasingly complex world of commerce.