The State of User Research 2021 Report

Description

Summary

• We’ve run this report annually since 2019, using data we collect by surveying user researchers about their work over the past year.
• Notably, Miro’s popularity among our researchers grew 650% year over year—60% of people say they use it to organize their notes, compared to 8% last year.
• Only 11% of people said a DEI committee or function serves as a stakeholder in research.
• Still, a sizable minority of researchers (28%) said their pay or benefits package was negatively impacted, and others wrote in that they had turned to freelancing after losing their job due to the pandemic.