Description
Covid-19 has helped to propel the work-from-home movement. Many companies have announced plans to maintain a remote workforce. For some workers, this might re…
Summary
- Covid-19 has helped to propel the work-from-home movement.
- Another type of metric that can probably be maintained in relation to a remote workforce is the number of transactions, which I should emphasize is not really the same as the number of sales.
- Again, although it would be possible to have somebody actively listening to the calls and making suggestions, the advice would appear to be moot if it focuses on agents with superior RHS metrics or if it fails to improve the LHS metrics for problematic agents.
- Correction or mitigation by a team leader or supervisor can be based on the guidance provided by these metrics in order to minimize the misdirection of scarce resources.